Residential Services

Claims

If you have moved with Safeway and have experienced an issue, please contact our Claims Department at 317-545-7533 x131.

General Instructions:

• Please retain the damaged articles, including shipping cartons. These items must be available for inspection.
• Time limit for filling a claim is 9 months from date of delivery on interstate moves and 72 hours for local and intrastate moves.
• Please have shipping documents available at time of inspection.
• Transportation charges must be paid prior to claim settlement.

Helpful Hints:

• The ORDER FOR SERVICE NUMBER must be referenced on claim form and any subsequent correspondence or inquires. If not already entered on the claim form, this number can be found at the top right hand corner of the Bill of Lading. This number also appears on the top right hand corner of the Order for Service.
• Complete top portion of form that will be sent to you thoroughly. Include zip codes with addresses and area codes with telephone number. Please give us the phone numbers where you can be reached during normal business hours.

Complete all columns for articles claimed:

• Not providing Inventory Numbers may delay the processing of your claim.
• Give a brief description of article claimed including make and model number if applicable, (COFFEE TABLE, TV-XYZ, MODEL 123).
• Describe the extent, location and nature of damage, (SCRATCH RIGHT EDGE, OR LEFT REAR LEG BROKEN).
• Indicate the article's replacement cost today for same, or similar articles.
• Enter the amount you are claiming in settlement. The CLAIM FORM is not complete without this amount.
• If the claimed item was packed, please indicate whether the carton was damaged by marking YES or NO in the appropriate column. This information is important since we allocate responsibility to the party responsible for the reported damage.
• Be sure all unpacking has been accomplished, and all items checked, before submitting claim.
• Do not have any items repaired unless we advise you to do so.

Please feel free to call 317-545-7533 EXT 131 to talk to our claims department in person if you need help.